Universal Returns & Exchanges
At Universal, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all eligible items. Simply ensure your products are in their original, unused condition to receive a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items.
Ship the Package
Drop off your package at any authorized carrier location or schedule a pickup for your convenience.
Receive Your Refund
After our team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing